At Brianna Treks, we want you to be completely satisfied with your purchase. This Return and Refund Policy explains the conditions under which you may return a product and request a refund.
Returns
- We accept returns only for items that are defective, damaged, or incorrect at the time of delivery.
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
- Customers must notify us of any issue within 7 days of receiving the order by contacting us at [email protected].
Refunds
- Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
- Refunds may take a few business days to process after confirmation.
Non-Returnable Items
- Items that have been used, damaged due to customer mishandling, or are missing original packaging are not eligible for return or refund.
- Certain personal-use items or consumables, if applicable, cannot be returned for hygiene and safety reasons.
Exchanges
If you receive a defective or incorrect product, we will arrange an exchange whenever possible.
Contact Us
For any questions about returns or refunds, please contact us at [email protected].